Privacy Policy

Last updated: May 31, 2026

1. Introduction

TaitaAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI content generation platform.

2. Information We Collect

2.1 Personal Information

Account Data: Name, email address, mobile phone number (for Telnyx verification)
Billing Data: Payment method details, billing address, transaction history
Identity Data: Phone carrier information, device attestation tokens

2.2 Content Data

Input Materials: Text, images, audio, and video you upload for processing
Persona Vault Data: Linguistic profiles, voice patterns, and behavioral models derived from your inputs
Generated Content: All AI-generated outputs produced through your account

2.3 Technical Data

IP address, browser type, device information
Usage patterns, feature interactions, session duration
API call logs, error reports, performance metrics

3. Third-Party Services

We integrate with the following third-party providers to deliver our services:

Provider	Purpose	Data Shared
Telnyx	Phone verification, Sybil Shield attestation	Phone number, carrier data, device tokens
Zernio	Multi-platform content publishing	Generated content, publishing schedules, platform tokens
ElevenLabs	Voice synthesis and cloning	Audio samples, voice parameters
Fal.ai	Image and video generation (FLUX, Kling)	Prompts, input images, generation parameters
Sync Labs	Lipsync video generation	Video files, audio tracks

Each third-party provider maintains their own privacy policies. We recommend reviewing their respective policies for complete information on their data handling practices.

4. How We Use Your Information

To provide, maintain, and improve the Service
To verify your identity and prevent fraud or abuse
To process payments and manage subscriptions
To build and maintain your Persona Vault linguistic profile
To generate content according to your requests
To communicate service updates, security alerts, and support
To analyze usage patterns and improve platform performance
To comply with legal obligations

5. Data Retention

Account Data: Retained for the duration of your account plus 90 days after deletion
Persona Vault Data: Retained for the duration of your account; permanently deleted within 30 days of account termination
Generated Content: Retained for 12 months from creation date, unless you delete it earlier
Billing Data: Retained for 7 years as required by financial regulations
Technical Logs: Retained for 90 days

6. GDPR Rights (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

Right of Access: Request a copy of all personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restriction: Request limitation of processing in certain circumstances
Right to Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact our Data Protection Officer at privacy@taitaai.com. We will respond within 30 days.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, for any international data transfers.

8. Security Measures

We implement industry-standard security measures including:

AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Multi-factor authentication for administrative access
Regular security audits and penetration testing
Isolated Persona Vault storage with access controls

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email notification at least 14 days before taking effect. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or to exercise your data rights:

Email: privacy@taitaai.com
Data Protection Officer: dpo@taitaai.com